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Privacy Policy

Privacy Policy 

Effective Date: October 29, 2026 

Website: https://vcarephysiorehab.ca/ 
Business Name: Vcare Physio & Rehab 

Vcare Physio & Rehab (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact our clinic, or request information about our services. 

Our privacy practices are intended to comply with applicable privacy laws, including Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), where applicable, and other relevant Canadian privacy legislation. 

1. Information We Collect 

We may collect the following types of information: 

1.1 Personal Information 

When you contact us or request an appointment, we may collect: 

  • Your name. 
  • Telephone number. 
  • Email address. 
  • Preferred appointment date or time. 
  • Information you provide in contact or appointment enquiry forms. 
  • Other information you voluntarily provide when communicating with us. 

1.2 Personal Health Information 

If you become a patient or communicate health-related information to our clinic, we may collect personal health information necessary for providing healthcare services, where authorized by law. This may include: 

  • Medical history and health concerns. 
  • Information about injuries, symptoms, or physical conditions. 
  • Assessment findings and treatment records. 
  • Information relevant to physiotherapy, rehabilitation, massage therapy, chiropractic care, acupuncture, or other services provided by the clinic. 
  • Insurance, billing, and payment information relevant to your care. 

Please avoid submitting detailed medical records or sensitive health information through general website forms unless the communication method is approved by the clinic for that purpose. 

1.3 Technical Information 

When you visit our website, certain information may be collected automatically, including: 

  • IP address. 
  • Browser type and device information. 
  • Pages visited and time spent on the website. 
  • Referring website or source. 
  • Basic website usage and diagnostic information. 

This information may be collected through server logs, cookies, analytics tools, or similar technologies, depending on the website’s configuration. 

2. How We Use Your Information 

We may use the information we collect to: 

  • Respond to enquiries and requests. 
  • Contact you regarding appointment requests or scheduling. 
  • Provide and coordinate healthcare services. 
  • Maintain patient records and manage clinic operations. 
  • Process payments, insurance claims, and billing where applicable. 
  • Improve our website, services, and user experience. 
  • Maintain website security and prevent fraud or misuse. 
  • Meet applicable legal, regulatory, professional, and recordkeeping obligations. 
  • Send clinic updates or promotional communications where permitted and, where required, with your consent. 

We limit the collection, use, and disclosure of personal health information to purposes authorized by law and reasonably necessary for the intended purpose. 

3. Consent 

By providing personal information through our website or directly to our clinic, you acknowledge that your information may be collected and used for the purposes explained in this Privacy Policy, subject to applicable law. 

Where required, we will obtain your consent before collecting, using, or disclosing personal health information. 

You may withdraw your consent, subject to legal and contractual restrictions, by contacting us. Withdrawal of consent may affect our ability to provide certain services or continue specific activities. 

4. Disclosure of Information 

We do not sell your personal information. 

We may disclose information when reasonably necessary and legally permitted, including: 

  • To healthcare professionals involved in your care, where authorized. 
  • To administrative, technology, hosting, scheduling, or other service providers supporting our operations, subject to appropriate safeguards and legal requirements. 
  • To insurers, benefit providers, or billing services where authorized or required. 
  • To regulatory authorities, law enforcement, or other parties when required or permitted by law. 
  • To protect the rights, safety, and security of our patients, staff, clinic, and website. 

We take reasonable steps to ensure that third parties handling personal information on our behalf protect it appropriately. 

5. Cookies and Website Analytics 

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, measure performance, and improve our online services. 

Depending on the tools enabled on the website, these technologies may collect technical and browsing information. 

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. 

If analytics, advertising, or other tracking technologies are used, their collection and use of information will be subject to applicable privacy requirements and any consent mechanisms that may be required. 

6. Third-Party Websites and Services 

Our website may contain links to third-party websites or services, including mapping, social media, appointment booking, or other external platforms. 

We do not control the privacy practices, content, or security of third-party websites. Any information you provide directly to those platforms is governed by their own privacy policies and terms. 

We encourage you to review their policies before sharing personal information. 

7. Safeguarding Your Information 

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. 

Access to personal health information is restricted to authorized individuals who require it for legitimate purposes. 

Although we take reasonable precautions, no website, electronic transmission, or storage system can be guaranteed to be completely secure. 

8. Retention of Information 

We retain personal information and patient records for as long as reasonably necessary to fulfil the purposes for which they were collected and to meet applicable legal, regulatory, professional, and recordkeeping requirements. 

When information is no longer required, it will be securely destroyed, erased, or de-identified, where appropriate and permitted by law. 

9. Your Privacy Rights 

Subject to applicable law, you may have the right to: 

  • Request access to your personal information or personal health information. 
  • Request corrections to information that is inaccurate or incomplete. 
  • Ask questions about how your information is collected, used, or disclosed. 
  • Withdraw consent where permitted. 
  • Raise concerns or submit a privacy complaint. 

Some requests may be subject to legal exceptions or other applicable requirements. 

To make a privacy-related request, contact us using the details provided below. 

10. Communications and Marketing 

If we send promotional emails or other commercial electronic messages, we will comply with applicable consent and unsubscribe requirements. 

You may opt out of promotional communications by following the unsubscribe instructions provided in the message or contacting us directly. We may continue to send non-promotional communications necessary for appointments, treatment, billing, or other legitimate clinic operations. 

11. Children’s Privacy 

Our website is not intended to encourage children to submit personal information without appropriate authorization. Where information relates to a child receiving care, we will handle it in accordance with applicable privacy laws and consent requirements. 

12. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, services, or legal obligations. 

Any revised version will be posted on this page with an updated effective date. 

13. Contact Us 

If you have questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact: 

Vcare Physio & Rehab 

Address: 25 Woodstream Blvd, Unit 6, Woodbridge, Ontario, L4L 7Y8, Canada 
Phone: (905) 264-8585 
Fax: (905) 605-1955 
Email: info@vcarephysiorehab.ca 
Website: https://vcarephysiorehab.ca/ 

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